General questions
- Who is this campaign for?
This campaign is intended for residents who are most affected by high energy costs. Generally, these are residents with lower incomes. Various actions are available for these residents that they can participate in for free. But residents who are not part of the “minimums” can often participate as well – contact the Energieloket and they will assist you further. - When does this campaign end?
The campaign runs until December 31, 2024. - I am a student in Wageningen, which actions apply to me?
When you enter your address, you will see which actions are available to you. Students with their own energy bill, who also received the energy supplement, can use all the actions. If you do not qualify, but would still like to work on energy savings, contact the Energieloket, they can help you. The municipality, together with the student association W.S.V. Ceres, also organizes an energy-saving project for student houses in the city center. Interested? Contact the Energieloket.
Questions about the address tool
- My address is already linked to another mobile number, what now?
Something may have gone wrong during registration. Send an email or call the Energieloket, provide your address and phone number, and let them know which action you want to use. The Energieloket can manually register you. - I need to confirm my address with a mobile number. But I don’t have one, what should I do now?
You can also register without a mobile number. To do so, contact the Energieloket. You can send an email to vraag@energieloket-wageningen.nl, call 0317-492 801, or come to the energy drop-in hours on Wednesday (2-4 pm) or Friday (10 am-12 pm) at Thuis Wageningen. - How do I know which actions I am entitled to?
Enter your address and perform the SMS check. Then the actions that you are entitled to will appear. - I don’t want to use my mobile number for this action, what now?
You can also register without a mobile number. To do so, contact the Energieloket. You can send an email to vraag@energieloket-wageningen.nl, call 0317-492 801, or come to the energy drop-in hours on Wednesday (2-4 pm) or Friday (10 am-12 pm) at Thuis Wageningen. - An action I have heard about is not on my list, what now?
Unfortunately, you may be outside the target group for the action. Do you disagree with that? Then please contact the Energieloket. In some cases, they can still register you. - How are the actions that apply to me determined?
Most actions are only available to residents with a low income. For this campaign, that means: residents who have received the energy supplement or are eligible for it are eligible for the actions. This concerns residents with an income up to 130% of the social welfare norm (also known as the “minimums”). The addresses of these residents are known to the municipality. When you fill out the tool, it will automatically check if your address is on this list. - Where can I get help?
Contact the Energieloket. You can send an email to vraag@energieloket-wageningen.nl, call 0317-492 801, or come to the energy drop-in hours on Wednesday (2-4 pm) or Friday (10 am-12 pm) at Thuis Wageningen. - I am getting an error message, what should I do?
Contact the Energieloket. You can send an email to vraag@energieloket-wageningen.nl, call 0317-492 801, or drop by the energy walk-in hour on Wednesday (2-4 pm) or Friday (10-12 am) at Thuis Wageningen.